Going Above & Beyond in Edmond/OKC

Lana Erwin is on a roll this month. As the broker/owner of Help-U-Sell Edmond/OKC in Oklahoma City, she had five houses listed, and was on the cusp of listing three more at the time of this interview. She’s been cultivating her Help-U-Sell business for 16 years now, but Lana’s background was quite varied before her career in real estate.

In the late 70s and 80s, Lana worked for several companies in various computer and accounting jobs. Oil was the primary industry in Oklahoma, and the oil bust during the 80s forced many of the top employers and banks to close. Many people left Oklahoma to seek new employment. At 29 years old, Lana sold everything except what would fit in a one bedroom apartment, and moved to Largo, Florida. She briefly sold used IBM equipment, but soon discovered a market for used CAD equipment and started a company. Relocating back to Oklahoma in 1993, she continued the company until the onset of IBM Pentium products made mainframe systems obsolete and it was time to reinvent the future once again.

“I always had an interest in real estate. After flipping a few houses, I decided to get my license and become a Realtor. A friend of mine was working for Help-U-Sell, and I worked as a buyer’s agent for 2 years. When the office was put up for sale, I got my broker’s license and bought it,” she said.

Not only has she persevered, but Lana’s presence has grown over the years. The volume of incoming calls for listings has been steadily on the rise, and her ability to close the sale has landed her on a recent edition of our Top Producers list. “Some of the people whom I served well keep coming back to me. Someone I helped years ago kept my number and just called me. One new listing was a random call. Another client I sold a home to a few years ago called because he needs to get his mom’s house on the market. Some of my business comes from people who have moved here from somewhere else, and they used Help-U-Sell in their previous city and liked the experience. My referrals keep me busy. When I bought the office there were two other offices in Edmond, one in Oklahoma City, one in Norman, one in Stillwater and one in Tulsa, but I am proud that my office still stands. I believe the longevity, brand recognition, savings, and service account for a lot of that,” Lana explained.

To push name recognition beyond referrals, Lana uses social media advertising. “I focus the most on Facebook. I regularly do a lot of paid boosts featuring houses that have recently undergone a price reduction or to advertise my open houses. That is where I get the most traction,” she shared, “When the market gets tight, there is certainly an advantage for consumers to seek us out. This is aided by the Help-U-Sell website. It is one of the things corporate does really well and it has worked great for me.”

Situated in a mid-level market, the median price range for a house is around $250,000. Last year, Lana closed 40 transactions and knows she will do at least that same this year. She added, “There are a lot of players in the real estate industry here. There’s a company billing themselves as flat fee. There’s another business that will do ‘listings only’ on the MLS. There are a few realtors who would negotiate commissions if consumers knew that they could do that. People don’t want to pay the 6% and that fact keeps me competitive in this market.”

Difficult times often spurn people towards ingenuity and streamlining their processes to become more efficient. “During slower times, I’ve been a combination of dedicated enough and lucky enough that I always made it. During the recession specifically, I did my own thing and kept the doors open. What I learned during that time is, once I started doing everything myself, I wound up preferring it that way. Initially, I followed a lot of what I was shown by the previous owner, and that has worked well for me. However, when I was passing tasks off to others, I felt like I was wasting time waiting for answers. I discovered I like knowing everything going on about a deal. If a client has a question, I like that I don’t have to call someone else to find out the answer or status of something. Since I’m handling everything, I know everything. I’m on top of everything. That streamlining became a lot easier for me when I moved my office into my house. It allows me to be home more, even though I work longer hours. I don’t mind doing it, of course, but if I’m going to, I definitely want to be comfortable,” Lana said laughing, “Besides, my dogs appreciate it, too.”

Ultimately, Lana has learned to take busy times and slow times in stride. She explained, “I call on my old clients. I keep well apprised of the market and trends. What I’ve come to realize is when people move, the market moves. That’s how you know the economy is doing what it’s supposed to do. I have clients tell me I am really thorough and go above and beyond; Then they tell other people and my business does well.”