We’re just back from the 2012 Help-U-Sell Success Summit, and the REALTORS Conference & Expo leading up to it. By all accounts, both were a great success! We loved seeing our brokers from all over the country. Several of them (Kim and Mike Zelena, Leigh Anne Losh, Kyna Baehr, and Walt Hippauf) drove hundreds of miles to be with us in Orlando.
Thank you to everyone who spent time at our expo booth. Your testimonials to prospective franchisees are more powerful than just about anything we can say to them or show them. A special thank-you to Dan Desmond, who made the trek from storm-damaged New Jersey to help out at the Expo and to attend the Summit.
We hope all who attended the Success Summit got some great takeaways. The hands-on approach and interactive discussions about OMS and website requests and your fee structures taught us, too. We also talked about partnering with a wonderful charity that gives food to the hungry and about adding a potential vendor to our program. As we get closer to finalizing those partnerships, we will keep you informed.
Those of you who couldn’t make it this year, please mark your calendars and start saving now for the 2013 events in San Francisco. The NAR dates are Nov. 8-11, and we will have our Success Summit immediately following. We’ll provide more information in the months to come.
Meanwhile, enjoy a few photos from the Expo and the Success Summit.
Lona Murphy, broker/owner of Help-U-Sell Select Real Estate in Eugene, Ore., has owned her franchise since April 2011. In that short amount of time, she took the office, previously known as Help-U-Sell By Owner, and made it into an even more successful business.
Murphy attributes the growth to a strategic approach that started with the name change. She wanted to ensure that potential clients knew that her office offered full representation, not just assistance to FSBOs. She improved the company image by moving the office from a retail location to a corner office downtown. New marketing materials, taking advantage of inexpensive online marketing tools, and focusing on being proactive and following up furthered the efforts to be seen as a great option for home sellers in Eugene.
The office also incorporated Murphy’s existing rental program into the revenue stream. Their 20 rental units have provided a consistent source of income and of buyers and sellers. She says their property management clients have made many referrals to her office.
One of the biggest challenges Select Real Estate has encountered has been from competitors claiming Help-U-Sell is a discount brokerage and that other agents won’t show its listings. Murphy and fellow broker Tiffany Guerin assertively overcome objections using facts and statistics. “We don’t use negative references to other Realtors,” she says. “[But] we don’t back down.” She has rarely lost a listing to a traditional brokerage.
Murphy has begun to turn down certain listings, however. “I don’t take overpriced listings anymore,” she says. Her slogan is “I don’t list properties to list them; I list properties to sell them.”
For new Help-U-Sell brokers, she advises not to take it personally when traditional agents and brokers say you’re inferior. “Persevere and be committed to what you do, and that’s to help people and save them money,” Murphy says.